Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted by Jacks E-Liquid?

Jacks E-Liquid accept payments by Paypal and debit / credit cards which are processed by Paypal.

Please note if you are paying by debit / credit card although the transaction will be processed by Paypal you do not need to have a Paypal account.

We also now accept payment in Bitcoin and other Crypto currencies.

Do I receive an invoice for my order?

Jacks E-Liquid do not send out printed invoices with your order, this helps save paper and as most invoices end up in the bit it is a waste of resources. If you really want a printed invoice just log into your account and look at your order history, from here you can print of an invoice.

Our Details

We are Jacks E-Liquid a UK based company and are based in Lytham St Annes on the Flyde coast. We are a online store only and can not accept visitors at our premises.

If you need to get in touch you can simply use the contact form opposite and we will respond very quickly to your request.

Refund / Cancelation Policy

Refunds

When purchasing products online with us you’re covered by the Distance Selling Regulations which were designed to give all customers the chance to cancel their order should they not be completely satisfied with any of the goods they have received. You have 7 days to request a full or partial refund from us.

It’s worth noting, however, that e-liquids cannot be returned if they have been unsealed.

Returns

If you request a cancellation and refund of your order, whether full or partial, it is up to you to look after the items when they are in your possession and it is also up to you to get them back to us.

If you request a full refund, we’ll return the shipping cost to you.

If you request a partial refund, you’ll be responsible for the full cost of shipping.

Please use the form opposite to request information on getting your items back to us.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Policy

We make a standard delivery charge of just £1.00 per order (UK) no matter what the size of the order and they are sent out by Royal Mail second class. We also offer 1st class signed for and Next day delivery at an extra cost.

All order received before 2pm will be sent out the same working day, orders after 2pm will be sent out the next working day.

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